Training Academy Terms & Conditions
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Booking a course
As a student, it is your responsibility to check the information on a course and contact firstname.lastname@example.org if necessary to ensure it is suitable for your needs. Please ensure you comply with the relevant pre-requisites as detailed on the website; if you have any queries, please do not hesitate to contact email@example.com
Payment must be made in full before the course date.
All courses are non refundable or transferable.
If you fail to attend or complete a course, no refunds will be made
All course materials issued prior to, during and after your course remain the property of KBM Academy or Guild Training International with regard to copyright, design and tuition format. No copies of course material or usage other than for the student learning must be made
Booking Your Place on a Lorraine’s Treatment Room Academy Course
- To book your place on your KBM Academy course you may purchase your course eithr via the website under training or directly with Lorraine; email firstname.lastname@example.org, or phone 07973 307092. All fees are payable in full at time of booking
- You can make a payment;
- Via the website lorrainestreatmentroom.co.uk
- Paypal email@example.com
- Cheque to Lorraine Smith, Lorraine’s Treatment Room, 6 Chestnut Drive, Worth, Deal, CT14 0BZ. (if paying by cheque your course will not be confirmed until the cheque has cleared)
- Or just pop in and pay cash.
- You will receive your certificate upon successful completion of the practical session and assessment. KBM Academy has the right to deny qualification to students they don’t feel can carry out the procedure required for the particular training. No refund of course costs will be given however, if you do not reach the required standard by the end of the session then a further one hours training / assessment will be arranged, free of charge, at a mutually convenient time.
- If you reach the required standard at assessment but you are not able to practice your new skills following the course, there is no provision for further tuition included within your course fee. However, you are welcome to pay to enroll on the course again, or pay for additional private tuition at an hourly rate of £50.
- KBM Academy accept no liability for lack of income post training.
Equipment, appearance, clothing and footwear
You will be advised prior to the course of any equipment, clothing and footwear which you should bring with you. These requirements are for the comfort, health and safety of you and your fellow students.
Your course tutor reserves the right to refuse to train any student who turns up for a course without the necessary equipment, or whose appearance or clothing are, for any reason whatsoever, deemed unsuitable or inappropriate. Fees are not transferable or refundable in this instance.
Any items left behind after the course in our venue will be kept for the student to arrange for collection at a convenient time. KBM Academy reserves the right to dispose of any items in whatever way deemed fit if they are not collected within 28 days of the date of the course.
Diplomas, insurance and contraindications / contra-actions
Paying for and/or attending a course does not guarantee the awarding of a diploma or certificate. Diplomas are gained by the successful fulfilment of the criteria set out by the course provider and its accrediting bodies
It is your responsibility to check if your insurance company will accept KBM Academy GTi Accredited diplomas/certificates before making your booking. The Guild will insure all KBM Academy students, and you will be provided with information on your course. No refunds will be given if your insurance company will not accept a KBM Academy diploma
On courses of two or more learners, students may both give and receive treatments. It is therefore your responsibility to inform your tutor when you book if you have any contra-indications which would prevent you from safely receiving a treatment. If you are having 1:1 training you will be asked to bring a model for the practical learning session. Models must understand the treatment is being done by students and as such, may not be complete, comfortable, or of a professional standard. Models must also adhere closely to the aftercare advice which will be provided on the day. If you or your model experiences any reactions, either at the time, or immediately after your course, you must obtain medical assistance immediately, and inform the KBM Academy in writing within 3 days of what has occurred, enclosing copies of the medical assistance which has been provided.
Cancelling a course
Cancellation after booking – no refund of any fee will be given.
Fees are not refundable if the course is interrupted or cancelled through circumstances beyond our control.
We rarely have to cancel a course, but if we do we will transfer you onto the next date that’s convenient for you at no extra charge. We will try to give you at least 48 hours notice of a cancellation (unless exceptional circumstances apply). No refunds can be offered for alteration of a course date.
Altering a course date or non attendance
Change to course date – this is permitted up to 14 days prior to the scheduled date on payment of an administration fee of £45.
Non-attendance on the day, arriving over 1 hour after the scheduled start time, or leaving before the course is completed for any reason whatsoever (hospital/doctor/dentist appointment, domestic crisis, travel delays, cold/flu, change of mind, lack of child care, demands of work, etc.) – no refund will be given.
Tutors are not responsible for repeating notes or stages missed, and students arriving one hour after the scheduled start time will not be admitted and no refund will be provided.
Disciplinary and complaints procedure
If any student behaves improperly on the tutor’s premises, either before or during the course or assessment, or damages or removes any equipment belonging to the tutor, they will be asked to leave immediately and no refund of fees will be given.
If you have a complaint about the course then this must be brought to the attention of the tutor at the earliest possible time during the course so that steps can be taken to put things right. If your written feedback at the end of the course is satisfactory, and gives no indication that you were not happy with the course, then any complaint made subsequently will not be considered valid.
Please note that other people, even if they have paid for your course, cannot make a complaint on your behalf.
Complaints after the course will be considered within 7 days of the date of the course and should be made in writing to the Principal before the expiry of the 7 day period.
Complaints will be acknowledged by email within 3 working days of receipt (unless Lorraine is on holiday when the acknowledgement will be emailed within 3 working days after her return from holiday). A written response to the complaint will be sent by Royal Mail Recorded Delivery, within 21 working days after the acknowledgement. Students must make arrangements to be available to receive delivery of the response, or to arrange with the Royal Mail to re-deliver at a suitable time. Should the complaint take longer than 21 days to investigate then the student will be informed by email when they may expect to receive the response.
Lorraine’s decision regarding complaints will be final. Your statutory rights are not affected.
Any compensation will be limited to the amount of the course fee only and subject to the limitations set out in these Terms & Conditions.
KBM Academy shall not be liable for any loss or damage to you or any third parties whatsoever and howsoever arising, whether direct or indirect, whether it be by act or omission on our part but not so as to exclude liability for death or personal injury arising from our negligence.
We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website
By booking on the course you are deemed to have accepted the Terms and Conditions. The most up to date version of the T&C will always be found on this website.
We reserve the right to change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website and/or our services.
On-site training and training for employed therapists
The tutor will inform the person booking the course of the facilities and equipment (including any physical requirements, e.g. correct length of hair for waxing, ability of students to give and receive a treatment or to provide suitable models, etc) which are required to be provided. If these required items and conditions are not provided so that treatments cannot be satisfactorily performed, or if facilities are deemed by the tutor as not satisfactory or unsafe, then KBM Academy reserves the right to cancel or curtail the course, or to exclude certain students, without compensation.
If the trainer attending the course has to pay additional unforeseen expenses, then KBM Academy reserves the right to submit an invoice for payment of such expenses – e.g. public parking fees which were not explained at the time of booking, provision of replacement certificates if an incorrect name was provided, etc.
The tutor will make every effort to arrive at the course on time. However, no responsibility is accepted by KBM Academy for unforeseen circumstances which may lead to late arrival. It is important that tutors are provided with correct and accurate address and location details, plus information on parking, and facilities for loading and unloading equipment, etc.
If training facilities are not on the ground floor, and if parking facilities are not adjacent to the training venue, then the person booking the course must make arrangements for the tutor’s equipment to be transported to the course location.
It is important that the training area is quiet and private, and that students give their full attention and are not interrupted during the course. No liability can be accepted by KBM Academy if students do not attend parts of the course, or if they are trying to perform other duties (such as taking telephone calls or dealing with clients), or become distracted by any other business requirements, or any other unforeseen circumstances during the course.
If a student does not give their full attention, or does not attend part or parts of the course then, at the tutor’s discretion, a Diploma may not be awarded, and no compensation will be offered.
If a course is interrupted or disturbed for whatever reason, and the tutor considers that training cannot adequately or safely be given, then KBM Academy reserves the right to curtail the course without compensation.
Students reaching the required competency level will be awarded their certificates. However, employers should note that students will need time to practise new skills, in a non-pressurised environment, prior to working on a full commercial basis. Students will also be informed of the need to practise as much as possible directly following the course.
Employers should note that following a course, students may not perform the treatment to a commercial quality or speed, and allowances should be made for this.
KBM Academy makes no guarantees regarding the future performance or competency of students, or of their willingness to perform the treatment, as this is beyond our control.
If students have not been able to practise their skills sufficiently, and additional training is subsequently required, there is no provision for further tuition included within the course fee.
Please note the Complaints procedure contained within these Terms & Conditions.
If any of the aforementioned clauses are not met satisfactorily in the opinion of the course tutor, then Lorraine’s Treatment Room reserves the right to cancel or curtail the course without compensation.